Lorraine commenced her career as a secondary school teacher and then moved into tertiary education administration. She has worked in central and faculty administration in seven universities (University of Melbourne, Curtin University of Technology, Victoria University, Royal Melbourne Institute of Technology, Northern Territory University, Deakin University, Melbourne University Private), two institutes of technology (Western Australian Institute of Technology, Footscray Institute of Technology) and one private college (Royal Australasian College of Surgeons) throughout Australia spanning a period of 28 years.
In 2005 Lorraine co-established Massaro Consulting Pty Ltd. She is also a Fellow of the Australian Health Workforce Institute at the University of Melbourne and the University of Queensland.
Her areas of expertise include academic policy and procedure advice, development, implementation and review; strategic planning; government (and agencies) relations; faculty management; records management; resources planning and management (human, financial, computer systems and facilities, buildings and campus); course accreditation; international student and program management; research management and graduate student affairs; public relations and marketing (including academic publications); student administration and student services; and change management and business improvement.
Holding senior positions of Academic Secretary, Assistant Registrar, Director of Academic Services, Deputy Registrar, Faculty General Manager and Director of Higher Education Capacity Building have provided her with extensive senior management experience and the ability to interact within and across a variety of organisations at all levels. These positions, which have primarily been in the central administration of institutions, have meant that Lorraine has a thorough understanding of Australian higher education laws and regulations from both government and institutional perspectives. Familiarity with overseas higher education regulatory systems has been gained by working in the international operations of several institutions. She has undertaken assignments in the Middle East, Taiwan, Hong Kong, Thailand and Sri Lanka.
Lorraine gained her BA and DipEd in the mid 1970s from the Western Australian Institute of Technology (now Curtin University of Technology). She is a longstanding member of the Association for Tertiary Education Management and has held the positions of Secretary and Vice-President.